Shipping Policy

Effective date: August 26, 2026

At OHVERT, we aim to provide reliable order fulfillment and delivery. This Shipping Policy explains our processing times, shipping options, tracking procedures, and responsibilities.

1. Order Processing

• Most orders are processed for shipment within 1–5 business days after they are accepted for fulfillment.

• Processing times exclude weekends and recognized holidays.

• Large orders, products undergoing first-time label verification, inventory interruptions, payment issues, or unusually high order volumes may require additional processing time.

• Processing time is separate from the carrier’s estimated delivery time.

• Once an order has been shipped, you will receive a shipping-confirmation email containing available tracking information.

2. Shipping Methods, Costs, and Estimates

• Available shipping methods depend on the products ordered and the delivery destination.

• Shipping costs are calculated during checkout and displayed before the order is submitted.

• Estimated delivery times are shown during checkout when available.

• For eligible U.S. orders, estimated carrier transit times after fulfillment are generally:

  • Standard shipping: approximately 2–4 business days.

  • Express shipping: approximately 1–3 business days.

• International delivery estimates vary by country, shipping service, customs processing, and product eligibility.

• All processing and delivery periods are estimates and are not guaranteed arrival dates.

3. Order Tracking

• When tracking is available, a tracking number will be sent to the email address associated with the order.

• Tracking information may require up to 24–48 hours to update after the carrier receives the package.

• Customers are responsible for monitoring tracking information and ensuring that someone can receive the package when necessary.

• If tracking does not update within a reasonable period, contact us at hello@ohvert.com.

4. Shipping Availability and Restrictions

• We ship only to destinations available during checkout.

• Certain products may be unavailable for delivery to particular countries or regions because of carrier, customs, ingredient, regulatory, or import restrictions.

• Available destinations and shipping options may change without notice.

• If we cannot ship an ordered product to your address, we may cancel the affected item or order and refund the applicable amount.

• We do not guarantee delivery to post-office boxes, military addresses, freight-forwarding services, or other special address types unless an eligible shipping option is displayed during checkout.

5. International Orders, Customs, and Import Charges

• International orders may be subject to customs inspections, import restrictions, duties, taxes, brokerage charges, or other fees imposed by the destination country.

• Unless expressly stated during checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

• OHVERT cannot determine or guarantee the amount of customs charges before shipment.

• Customers should consult their local customs authority before ordering if they have questions about potential charges or product admissibility.

• Customs processing may delay delivery. OHVERT cannot control or guarantee customs-clearance times.

• If an international shipment is refused, abandoned, or returned because required customs charges were not paid, any refund will be determined after accounting for applicable shipping, return, customs, and handling costs, to the extent permitted by law.

6. Address Accuracy and Order Changes

• Customers must provide a complete and accurate shipping address during checkout.

• Review your name, street address, apartment or unit number, city, state or parish, postal code, country, telephone number, and email address before placing an order.

• Contact us immediately if you notice an address error or need to cancel an order.

• Address changes and cancellations are not guaranteed. Once an order has been accepted for fulfillment or shipped, it may no longer be possible to modify or cancel it.

• OHVERT is not responsible for delivery problems caused by incorrect or incomplete information supplied by the customer.

• Additional shipping costs resulting from an incorrect address, failed delivery, or returned package may be deducted from any available refund or charged before reshipment, to the extent permitted by law.

7. Shipping Delays

• Delivery may be delayed by severe weather, natural disasters, carrier disruptions, customs processing, labor interruptions, public emergencies, peak-season demand, incorrect address information, or other circumstances outside OHVERT’s reasonable control.

• OHVERT is not responsible for carrier or customs delays, but we will provide reasonable assistance when an order appears to be significantly delayed.

• A shipping delay does not automatically qualify an order for a refund while the package remains in transit.

8. Lost or Missing Packages

• If tracking has not updated for an extended period or the package appears to be lost, contact hello@ohvert.com with your name and order number.

• We may ask you to confirm the shipping address, review the surrounding delivery area, contact household members, or cooperate with a carrier investigation.

• Replacement or refund eligibility will be determined after reviewing the tracking information and circumstances.

• If tracking shows that a package was delivered, additional information or confirmation from the carrier may be required before a replacement or refund can be considered.

9. Damaged, Defective, or Incorrect Orders

• Inspect your order promptly after delivery.

• If a product arrives damaged, defective, incomplete, or incorrect, contact us as soon as possible at hello@ohvert.com.

• Include your order number, a description of the issue, and clear photographs of the product, shipping box, packaging, and shipping label when reasonably possible.

• Do not discard the product or packaging until we have reviewed the issue and provided instructions.

• Depending on the circumstances, we may offer a replacement, refund, or another appropriate resolution in accordance with our Return and Refund Policy.

10. Returned and Undeliverable Packages

• Packages may be returned to the fulfillment facility because of an incorrect address, refused delivery, unpaid customs charges, unsuccessful delivery attempts, or failure to collect the package.

• If a package is returned as undeliverable, contact us to discuss available options.

• Reshipment may require payment of additional shipping charges.

• Any refund for an undeliverable or refused package may exclude original shipping charges, return costs, customs charges, and handling expenses, to the extent permitted by law.

11. Separate Shipments

Products from the same order may occasionally be shipped separately because of packaging requirements, inventory availability, or fulfillment arrangements. When available, separate tracking information will be provided for each shipment. You will not be charged additional shipping solely because OHVERT divides an order into multiple shipments.

12. Contact Information

For shipping questions or assistance with an order, contact:

OHVERT LLC
Email: hello@ohvert.com