Refund policy

Return and Refund Policy for Akillyx

At Akillyx, we want you to be fully satisfied with your purchase. If you are not satisfied with your order, we offer a 30-day money-back guarantee along with product warranties for peace of mind.

1. 30-Day Money-Back Guarantee

  • You can return most products within 30 days of purchase for a full refund, no questions asked, provided the product is unused and in its original packaging.
  • To be eligible for a refund, the item must be returned in its original condition. Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect product).

2. Warranty Policy

  • In addition to our 30-day money-back guarantee, certain products come with a warranty that covers defects in material or workmanship. The details of the warranty, including duration and exclusions, will be provided at the time of purchase.
  • Warranties do not cover damages resulting from misuse, accidents, or unauthorized repairs.
  • Warranty claims must be made according to the instructions provided at the time of purchase. Please contact us for further details on how to process a warranty claim.

3. How to Initiate a Return or Warranty Claim

  • To initiate a return or warranty claim, please contact our customer service team within 30 days of receiving your order (or within the warranty period for warranty claims).
  • Email us at contact@akillyx.com with your order number, product details, and reason for the return or warranty claim.

4. Refund Processing

  • Once we receive your returned item or warranty claim, we will inspect it and notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 7-10 business days, and a credit will automatically be applied to your original payment method.

5. Contact Information

  • For any questions or to initiate a return or warranty claim, please contact us at: