Return and Refund Policy

Effective date: August 26, 2026

At OHVERT, we want you to feel confident in your purchase. If you are not satisfied with your order, eligible products may be returned under our 30-day money-back guarantee, subject to the conditions below.

1. 30-Day Money-Back Guarantee

• You may request a return within 30 days of receiving your order.

• To qualify for a refund, the product must be unused, unopened, and returned in its original packaging with any safety seals intact.

• Because OHVERT sells consumable wellness products, we cannot accept products that have been opened, used, altered, or had their safety seal broken, except when the product arrived damaged or defective.

• Proof of purchase, such as your order number or order-confirmation email, is required.

• Approved refunds will be issued to the original payment method.

• Original shipping charges are non-refundable unless the return resulted from an error by OHVERT.

• Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect.

2. Damaged, Defective, or Incorrect Products

• If your order arrives damaged, defective, incomplete, or different from what you ordered, contact us as soon as possible.

• Include your order number, a description of the issue, and clear photographs of the product, packaging, and shipping label when reasonably possible.

• After reviewing the issue, we may provide a replacement, refund, or another appropriate resolution.

• Do not discard a damaged or incorrect product until our customer-support team has reviewed your request and provided instructions.

3. Products That Cannot Be Returned

Unless required by applicable law, returns will not be accepted for:

• Products that have been opened or used.

• Products with broken or removed safety seals.

• Products returned more than 30 days after delivery.

• Products that were altered, improperly stored, or damaged after delivery.

• Items marked as final sale or non-returnable at the time of purchase.

• Gift cards or promotional items provided at no additional charge.

4. Subscription Orders

• Subscription orders are subject to the same return requirements as one-time purchases.

• Cancelling a subscription prevents future renewals but does not automatically cancel or refund an order that has already been processed, charged, or shipped.

• To avoid an upcoming charge, you must cancel or modify your subscription before the applicable renewal or processing date.

• Approved refunds for subscription orders do not automatically cancel the underlying subscription. You must cancel the subscription separately if you do not want future shipments.

5. How to Initiate a Return

Before returning a product, contact our customer-support team at hello@ohvert.com.

Please include:

• Your full name.

• Your order number.

• The product you wish to return.

• A brief explanation of the request.

• Photographs if the product arrived damaged, defective, or incorrect.

If your return is approved, we will provide the applicable return instructions. Products sent back without authorization may not be accepted or refunded.

6. Return Shipping

• Products must be packaged securely to prevent damage during return shipping.

• When you are responsible for return shipping, we recommend using a trackable shipping service and retaining your shipping receipt.

• OHVERT is not responsible for unauthorized returns or returned packages lost or damaged in transit.

• Return packages must be sent only to the return address provided by our customer-support team.

7. Refund Processing

• Once the returned product is received, we will inspect it and notify you whether the refund has been approved or rejected.

• If approved, the refund will be submitted to your original payment method within 7–10 business days.

• Your bank or payment provider may require additional time to post the refund to your account.

• If a refund has been approved but does not appear after the applicable processing period, contact your bank or payment provider before contacting OHVERT.

8. Exchanges

We do not guarantee direct exchanges. If you would like a different product, contact us for assistance. Depending on the circumstances, you may need to return the eligible product for a refund and place a new order.

9. Order Cancellations and Address Changes

• Contact us immediately if you need to cancel an order or correct its shipping address.

• We cannot guarantee that an order can be changed or cancelled after it has entered processing.

• Once an order has been shipped, it cannot be cancelled and must be handled under the return process described above.

• Customers may be responsible for additional shipping costs resulting from an incorrect or incomplete address they provided.

10. Consumer Rights

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded under applicable law.

11. Contact Information

For questions or to request a return or refund, contact:

OHVERT LLC
Email: hello@ohvert.com